04.11.19 / 1:30
Topic Summary: Solutions for Addressing Workforce Challenges
Addressing workforce challenges is one of the biggest concerns for long term care providers, among many other professions. It isn’t only the question of “how do I reduce turnover?” but now “how do I find staff?” that keeps providers up at night. Addressing these workforce challenges can be difficult but are key in providing quality care for your residents and thriving as an organization. A review of workforce shortage data will be presented, along with ideas from other providers and professions on best practices for reducing turnover, increasing retention, and employee engagement.
- After hearing this presentation, attendees will understand workforce shortage data
- Attendees will learn solutions to implement in their centers/communities to address workforce challenges including recruitment, retention, and turnover.
- Attendees will learn about AHCA/NCAL resources to address workforce challenges.
About Lindsay: Associate Vice President, Workforce and Quality. As Associate Vice President of Workforce and Quality Improvement for the American Health Care Association/National Center for Assisted Living (AHCA/NCAL), Dr. Schwartz develops and implements quality improvement initiatives, including quality measurement development and data collection and oversees workforce initiatives. She is a nationally recognized expert on quality in assisted living and workforce issues in long-term care. Dr. Schwartz was part of the development team for the CoreQ, a customer satisfaction measure for long term care settings. She led the process for National Quality Forum (NQF) endorsement for the assisted living CoreQ measures, the first AL-specific measures to be endorsed by NQF. Dr. Schwartz earned her Ph.D. from the Johns Hopkins University Bloomberg School of Public Health in the Department of Health Policy and Management. During graduate school she worked as a research assistant for the National Health and Aging Trends Study (NHATS) and completed a Health Fellowship in the U.S. Senate Health, Education, Labor, and Pensions Subcommittee on Aging and Retirement. Prior to attending graduate school, Dr. Schwartz worked in home and community-based services in different roles including as direct care staff and as a case manager for an Area Agency on Aging. She serves as current Chair of the Center for Excellence in Assisted Living (CEAL) Board of Directors, Co-Convener for the Gerontological Society of America’s (GSA) Assisted Living Interest Group, and as a mentor for the Robert Wood Johnson Foundation’s Health Policy Research Scholars program. Dr. Schwartz earned her B.S. in Psychology and a minor in Business from Indiana University.
04.11.19 / 2:45
Topic Summary: The role of the LTC Ombudsman
Interactive discussion on the roles of the long term care ombudsman and how they interact with the community. What to expect from the Ombudsman position and how to interact. What information the Ombudsman provides and how it is distributed.
- Understand the role of Long Term Care Ombudsman
- Understand how the Ombudsman interacts with the public
- Learn about the responsibilities of incident reporting
About Jennifer: NV State LTC Ombudsman. Jennifer ensures program abides by established standards including federal and state laws. Develops policies and procedures that ensure efficient and timely response to complaints and advocacy services. Ensure that services aid in protecting the health, safety, welfare and rights of residents. Develop policies that protect the confidentiality of resident’s records, complainants’ identities and records. Ensures enforcement of policies and procedures to accomplish the goals of the LTC Ombudsman program and the Division. Develops and maintains up-to-date educational curriculum and ensure Elder Rights supervisors, Elder Rights Specialists and support staff are appropriately trained to perform their job duties. Monitors and attends to program expenditures such as travel, equipment, cell phones, state vehicles, etc. Ensures documentation in Ombudsmanager is up to date, accurate and complete. Reviews and analyzes data, monitor and evaluate program effectiveness, identify trends and make recommendations for improved processes. Represents the Division in the community, serves on committees as directed, identify and develop resources necessary to meet resident’s needs. Promotes the development of policies, procedures and laws that ensure Elder Rights Specialists have access to all long-term care facilities, resident’s records, protection from liability when acting in good faith, removes conflict of interest and that prohibit willful interference when performing their official duties. Recommends changes to laws, regulations and policies that pertain to the health, safety, welfare and rights of residents. Establishes and maintains written procedures that outline the content and number of hours of initial training and annual in-service training provided to Elder Rights Specialists and unpaid volunteers. Ensures data is collected via Ombudsmanager and reported annually in the prescribed manner to the Administration on Aging (AoA). Participates as a member of the National Association of State Long Term Care Ombudsmen (NASOP). Submit an annual report that describes the program’s achievements and future goals.
04.11.19 / 4:00
Topic Summary: Regulatory Update that discusses new regulations related to vital signs, glucose checks and insulin administration in the RFG, also we will review the Alzheimer’s Endorsement and the new sanction regulations.
About Dorthy: a member of the State of Nevada, Department of Health and Human Services, Division of Public and Behavioral Health, Bureau of Health Care Quality and Compliance 05/2004 – current. Health Facilities Inspection Manager: Provide oversight over continuous quality improvement projects and training of staff in regulatory requirements and inspection processes. Provide oversight for the following facilities: skilled nursing, hospitals, ambulatory surgery centers, home health agencies, and hospice agencies for both state licensure and federal activities.
About Minou: Responsible for assigning inspection/complaint activity and reviewing functions performed by staff. Responsible for ensuring bureau policies, procedures and standards are followed during inspections and complaint investigations. Provide guidance and direction to inspection staff. Assist with inspections/investigations when necessary or to train others. Ensure sanction/enforcement action documents are prepared in accordance with policy. Responsible for providing appropriate technical guidance to resolve issues. Responsible for reviewing and approving inspection, investigation and licensure reports.
About Leah: Inspect medical and non-medical health facilities for regulatory compliance; review Statement of Deficiency and Plan of Corrections; provide assistance to staff and respond to consumer inquiries.